Privacy Policy
This Privacy Policy explains how Five Stars Builders collects, uses, and protects information when you use our website or request construction services in Southern California. By using this website, you consent to the practices described here.
Information We Collect
We collect only the information necessary to respond to your service request and schedule work. This includes:
- Contact details: name, phone number, and email address you provide in quote request forms or direct contact.
- Project location: the address or general area where you need work done.
- Project description: details about the property and the work you need done.
- Usage data: standard web server logs including IP address, browser type, pages visited, and time of visit. This data is collected automatically and not linked to individual identities.
We do not collect payment card numbers through this website. Payments are handled directly as part of your project agreement.
How We Use Your Information
Information you provide is used exclusively to:
- Respond to your estimate request and confirm scheduling.
- Follow up on a project if needed.
- Maintain internal records as required by California law.
- Comply with legal obligations under CSLB License #1103138.
We do not use your contact information for marketing, newsletters, or third-party advertising.
Information Sharing
We do not sell, rent, or trade your personal information. We do not share it with third parties for marketing purposes. Information may be disclosed only if required by law, court order, or in connection with a law enforcement request related to a project.
Spam Protection
Our quote request forms use Cloudflare Turnstile for bot detection. This service processes a challenge token on your device. Cloudflare's privacy practices are governed by their own policy. We do not receive personally identifiable data from this process, only a pass/fail signal.
Cookies and Analytics
This website may use cookies or similar technologies to maintain session state and understand how visitors use the site. Analytics data is aggregated and not linked to individual users. You can disable cookies in your browser settings; this will not prevent you from requesting a quote or using the site.
Data Retention
We retain service request records for as long as reasonably necessary for operational, legal, or licensing purposes. You may request deletion of your contact information by emailing us at cservice.fivestarsbuilders@gmail.com. Requests for deletion will be honored to the extent not limited by legal or licensing obligations.
Children
This website is not directed at children under 13. We do not knowingly collect information from children.
Security
We implement reasonable technical and organizational measures to protect the information we hold. No internet transmission is 100% secure, but we take your data seriously and work to protect it.
Changes to This Policy
We may update this policy as our practices or the law changes. The current version will always be posted at this URL. The date at the top of this page reflects the last revision.
Contact
Questions about this policy or your data? Email cservice.fivestarsbuilders@gmail.com or call (818) 740-6519 during business hours.